Troubleshooting PC GameStreaming

If you are experiencing issues with streaming games from your PC to SHIELD TV, try these troubleshooting options:

 

General Troubleshooting Issues

Not all games have been optimized for PC game streaming to SHIELD TV.  Verify the game you are trying to play is on the list of supported games.  It is also recommended that you launch the game at least once on your PC BEFORE launching on SHIELD TV.  Doing this ensure that all of the prerequisites (VC Redirects, DirectX, et al) and the set-up of all DRM features (Games for Windows et al) are completed.

Make sure your PC meets the minimum requirements for streaming.

The requirements for PC Game streaming are very specific.  Make sure your GeForce GTX PC meets these requirements and that you have proper drivers and software.  See the list of system requirements or go to the My Rig tab in GeForce Experience to confirm that your PC meets the system requirements.

Check Windows and wireless router firewall settings.

Make sure that streaming is not being blocked by a firewall; either from the computer or wireless router.  You can either temporarily disable the firewall or add an exception to allow the traffic.  You can access Windows Firewall settings through the Control Panel on your PC.  For information on other software firewalls or firewalls built into your router, refer to those products' manufacturers.

Check SHIELD Wi-Fi setting.

Make sure that the Wi-Fi setting on your SHIELD TV is turned ON (go to Settings > Wi-Fi).  Check to make sure SHIELD TV has successfully connected to the network.  Try resetting the Wi-Fi option by turning it OFF and then back ON.  Try resetting your wireless access point connection by disconnecting and re-connecting.

Check the internet connection.

Check whether or not you are able to access the Internet on SHIELD TV and the PC.  Try resetting your wireless access point connection if you cannot connect.

Specific Troubleshooting Issues

If SHIELD TV displays No available GeForce GTX PCs found, when scanning for available PCs, try the following:

If any of these checks did not fix the issue, try rebooting both SHIELD TV and your PC, and logging out and logging back into NVIDIA Games and GeForce Experience.